FAQs

Orders

How can I place an order?
Browse our collections, select your favorite product, choose the right size, and click ‘Add to Cart’. Proceed to checkout to complete your order.

How do I know if my order is confirmed?
You’ll receive an order confirmation email right after you place your order, followed by shipping updates as your order moves.

What if I face issues with my order?
Simply reach out to us via WhatsApp or email at sailibysaanch@gmail.com — we’re happy to help!

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Shipping

What are your shipping charges?
We offer free shipping on all prepaid orders. For Cash on Delivery, a flat shipping charge of ₹120 applies.

How long does delivery take?
We dispatch orders within 1–2 business days. Delivery usually takes 3–7 working days, depending on your location.

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Payment

Is Cash on Delivery available?
Yes! COD is available with a ₹120 shipping charge.

Which payment methods do you accept?
We accept all major cards, UPI, wallets, and net banking.

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Returns & Exchanges

Can I exchange or return my product?
Yes. We offer easy size exchanges. Returns are accepted only for damaged or defective items. Please refer to our Exchange & Return Policy for more details.

How do I request a return or exchange?
You can contact us on WhatsApp or email us at sailibysaanch@gmail.com with your order number and issue.